Please fill out the Return or Merchandise Exchange section enclosed in your shipment or include your contact information, order number, a brief note what resolution you would like (refund, exchange) and place it inside the return package. All returns more than 60 days old are eligible only to receive an online store credit.
Please send all Returns to:
PRF Concepts, Inc. c/o Living Naturals On Line
160 East 38th Street
New York, NY 10016
We're sorry return shipping fees are not refundable.
Your return and exchange will be processed promptly and will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is received. Business days are from Monday to Friday, excluding federal holidays within the United States. An email will be sent to confirm receipt and processing of your return or exchange request.
Please note: Only products purchased on Living Naturals Online may be returned for refund or exchange.
If you have questions about returns or exchanges, please contact us by phone by clicking here:
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.